Contact Us
Book a service, request a quote, or ask our team anything. We respond to all enquiries within two hours.
Get in Touch
Choose the contact method that suits you. Our team is available seven days a week for bookings, quotes, and general enquiries.
Call Us
Speak directly with our bookings team
0483 982 111Available Monday to Sunday. For water damage or urgent cleans, our emergency line operates 24 hours.
Email Us
Send your enquiry anytime
[email protected]We respond to all emails within two hours during business hours.
Send Us a Message
Fill in your details below and we will get back to you shortly.
Our Locations Across Australia
Shining Services operates across seven Australian cities. Find your nearest location below, or call us to confirm coverage in your suburb.
Darwin
Northern Territory
Perth
Western Australia
Sydney
New South Wales
Phone
+61 449 667 337Melbourne
Victoria
Phone
+61 483 982 111Brisbane
Queensland
Tasmania
Tasmania
Phone
+61 483 982 111Adelaide
South Australia
Business Hours
Monday to Sunday: 8:00 AM - 6:00 PM
Emergency Line: Available 24 hours for water damage, urgent bond cleans, and post-event emergencies. Call 0483 982 111.
Where We Work
We service homes and businesses across metro areas and surrounding suburbs in all seven cities. If your suburb is not listed on our locations page, contact us directly and we will confirm coverage before you book.
View All LocationsHow We Handle Your Enquiry
Every contact request is handled by a real team member, not an automated system.
Requesting a Quote
Tell us your service type, property size, location, and preferred date. We provide a written quote before any booking is confirmed. No obligation to proceed.
Managing an Existing Booking
To reschedule, change, or follow up on a current booking, call your local number or email us with your booking reference. We respond within two hours.
Satisfaction and Complaints
If a job did not meet the standard agreed at booking, contact us within 24 hours. We will arrange a return visit at no additional cost under our 100% satisfaction guarantee. Terms apply.
Common Questions
How quickly will you respond to my message?
We respond to all phone calls immediately during business hours and to all online messages and emails within two hours. For after-hours emergencies, call 0483 982 111 and our emergency line will assist you.
Do I need to be home during the clean?
Not unless you prefer to be. Many of our regular clients provide key access or use a lockbox. We confirm all access arrangements when confirming your booking and follow your security instructions precisely.
Can I book a same-day or next-day clean?
Same-day and next-day bookings are available subject to team availability in your city. Call 0483 982 111 directly for the fastest response on urgent requests.
What information do I need to provide for a quote?
The more detail you provide, the more accurate your quote will be. Helpful information includes your property type, number of rooms, service required, preferred date, and your city or suburb.
Do you cover my suburb?
We service metro areas and surrounding suburbs across Darwin, Perth, Sydney, Melbourne, Brisbane, Adelaide, and Tasmania. Include your suburb in your message or call us and we will confirm coverage immediately.
What if I am not satisfied with the clean?
Contact us within 24 hours of your service and we will arrange a return visit to address any areas that did not meet the agreed standard. Our satisfaction guarantee applies to all services with no extra cost to you.
How do I get a quote for a commercial cleaning contract?
Call 0483 982 111 or email [email protected] with your business type, location, site size, and cleaning frequency. We provide a detailed scope of work and written quote before any contract begins.
Is there a call-out fee for quotes?
No. All quotes are provided free of charge with no obligation. We assess your requirements and provide a written quote before any work is confirmed or any cost is incurred.
Ready to Book?
Whether you need a one-off home clean, an urgent bond clean, or an ongoing commercial contract, we are ready to help. Get a free quote and we will respond within two hours.